All 50 states. Awake around the world.
A Florida home base, backed by teams in the UK and South Africa — so American businesses get genuine 24/7 support, wherever they are.
🇺🇸 United States — HQ
3564 Avalon Park E Blvd, Ste 1-A1067
Orlando, FL 32828
Our home in Avalon Park, East Orlando — on the ground across Orlando and Central Florida, remote across all 50 states.
🇬🇧 United Kingdom
Southport, Merseyside
Our founding office and the engineering heritage behind Britannia IT — a decade-plus of supporting British business.
🇿🇦 South Africa
Follow-the-sun support hub
Extends our coverage across the clock so monitoring and helpdesk never sleep, even when the US does.
One team, three time zones, zero gaps
Most local MSPs claim 24/7 but rely on an answering service after 5pm. Our model is different by design: there’s always a region mid-shift.
🌅 US daytime
Florida leads the day — on-site where needed, remote everywhere, with the UK overlapping each morning.
🌍 US evening
As Florida winds down, South Africa and the UK carry monitoring, security and overnight tickets.
🌙 US overnight
Work continues while you sleep — patches applied, alerts handled, problems solved before you log on.
Coverage questions
Where is Britannia IT USA based?
Our US headquarters is in Orlando, Florida. We also operate established offices in Southport, United Kingdom, and a support hub in South Africa — together giving us round-the-clock coverage across every US time zone.
Can you support a business outside Florida?
Yes — we support businesses in all 50 states. Most of our support is delivered remotely and securely, with on-site help available in the Orlando area and through partners nationwide for hands-on needs.
How does ‘follow-the-sun’ support actually work?
Our three regions cover different parts of the clock. As one team’s day ends, the next picks up your open tickets and monitoring — using the same systems and standards — so support never goes dark and overnight issues are fixed by morning.
Wherever you are, we’ve got it covered
From Orlando to Los Angeles, get IT support that’s awake when you need it.